HELP CENTER
How can we help you?
Search our travel guides or contact our support team directly.
Popular Questions
Answers to frequently asked questions by our customers.
Popular Questions
You can make a booking by choosing a service (Car Rental, Tour Package, or Hotel) on the homepage, select the desired date and fleet/package, and then follow the payment steps.
We support various payment methods through the Doku Payment Gateway, including Bank Transfer (VA), Credit Card, E-Wallet (OVO, GoPay), and payments at Alfamart.
Cancellations can be made up to 24 hours before the departure schedule. Please contact our Customer Service or use the Chat feature in the application for cancellation assistance.
After payment is successfully confirmed, the E-Ticket will automatically appear in the "My Orders" menu and will also be sent to the registered email.
We guarantee punctuality. However, if the driver is late for more than 15 minutes, you are entitled to discount compensation or a unit upgrade. Contact CS immediately.
Haven't found an answer?
Our support team is ready to assist you 24/7 via WhatsApp.